![]() Business process outsourcing examples include HR, customer service, sales, or shipping.īPO can be broken down into back-office outsourcing and front-office outsourcing. What Is Business Process Outsourcing (BPO)?īusiness Process Outsourcing (BPO) is when specific responsibilities and operations for a business are outsourced to a third-party business. Outsourcing is more than just sending jobs to different countries, and can provide rich benefits to your company. Understanding what outsourcing is and how it is used to help companies be more productive and efficient is important to knowing how to use it in your own company. ![]() It is when a non-primary business is handled by a third-party. This can include anything from a janitorial service to make sure the office is clean, to a call center that covers all of their customer service needs, or even to an offshore manufacturer. Outsourcing has many types and forms, but it can be summarized as any circumstance that a company uses external resources, contractors, or third-party providers as part of their company. Although the two terms are related, they aren’t the exact same thing and sometimes it can be important to differentiate between the two. Outsourcing and Business Process Outsourcing (BPO) are sometimes used interchangeably. ![]() ![]()
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